Privacy Policy — How vjx99 Protects Your Data

This Privacy Policy applies to all users of the vjx99 platform, including registered players, visitors who browse without registering, and individuals who contact vjx99 through any support channel. By using the vjx99 platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform immediately.

1. Information We Collect

vjx99 collects personal information through several channels — directly from you during registration and ongoing platform use, automatically via technical systems as you interact with the platform, and in limited circumstances from trusted third-party service providers. Below is a complete breakdown of the categories of personal data we collect.

Information You Provide Directly

• Registration data: Full legal name, date of birth, gender, email address, mobile phone number, and chosen username when you create a vjx99 account.
• Identity verification (KYC) data: Copies of government-issued identity documents (National ID card, passport, or driver's licence), selfie photographs for identity matching, and proof of address documents (such as utility bills or bank statements) where required.
• Financial data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details (for DBBL, City Bank, or BRAC Bank transfers), and transaction records associated with deposits and withdrawals. vjx99 does not store full payment card numbers — card processing is handled by PCI-DSS-compliant third-party payment processors.
• Communications data: The content of messages you send to vjx99 via email, live chat, or any support ticket system, including any attachments you provide.
• Responsible gaming data: Self-imposed deposit limits, time-out requests, self-exclusion requests, and any information you voluntarily provide when seeking responsible gaming support.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and behavioural data: Pages visited, features used, games played, bet amounts, session duration, navigation paths, and in-platform search queries.
• Location data: Approximate geographic location derived from your IP address. vjx99 does not collect precise GPS-level location data.
• Cookie and tracking data: Information gathered via cookies, pixel tags, and similar technologies as described in Section 5 of this Privacy Policy.

Data Category	Source	Required or Optional
Registration details	Provided by you	Required
KYC identity documents	Provided by you	Required before first withdrawal
Payment / wallet details	Provided by you	Required for transactions
Device & IP data	Automatic collection	Automatic (technical necessity)
Gameplay & betting history	Platform activity	Automatic (platform operation)
Support communications	Provided by you	Optional (when contacting support)

2. How We Use Your Data

vjx99 uses the personal data we collect exclusively for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected without your explicit consent.

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the vjx99 platform.
• Service delivery: To process deposits and withdrawals, settle bets and game rounds, display your account balance, and provide the full range of cricket betting, live casino, and slot gaming services.
• KYC and fraud prevention: To verify your age and identity in compliance with our responsible gaming obligations, and to detect and prevent fraudulent activity, money laundering, and other financial crimes.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and communicate relevant account updates.
• Platform improvement: To analyse aggregate usage patterns, diagnose technical issues, test new features, and continuously improve the vjx99 player experience.
• Security: To monitor for suspicious activity, protect the integrity of the platform, and safeguard the accounts of all registered players.
• Legal compliance: To fulfil our obligations under applicable laws including anti-money laundering (AML) requirements, and to respond to lawful requests from competent authorities.
• Responsible gaming: To administer deposit limits, time-out periods, and self-exclusion requests in accordance with our Responsible Gaming Policy.
• Personalised experience: To tailor game recommendations, promotional offers, and platform content to your demonstrated preferences — only where you have not opted out of such personalisation.

3. Legal Basis for Processing

vjx99 processes your personal data only where a valid legal basis exists. The primary legal bases on which we rely are as follows:

• Contractual necessity: Processing your registration data, financial data, and gameplay history is necessary to perform the contract between you and vjx99 — i.e., to provide the betting and gaming services you have signed up to use.
• Legal obligation: KYC identity verification and transaction monitoring are required by applicable anti-money laundering and consumer protection obligations. vjx99 cannot waive these requirements.
• Legitimate interests: Security monitoring, fraud detection, platform analytics, and responsible gaming monitoring are carried out on the basis of vjx99's legitimate interests in operating a safe and fair platform, provided those interests are not overridden by your privacy rights.
• Consent: Where vjx99 wishes to send you personalised promotional communications beyond what is strictly required for service delivery, we will seek your explicit consent and honour your right to withdraw that consent at any time.

4. Data Sharing & Third Parties

vjx99 does not sell, rent, lease, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary.

Game Providers

To facilitate live casino and slot gaming, vjx99 transmits limited session data (such as a player ID, session token, and bet amounts) to licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the data required to operate the game session and are contractually bound to use it solely for that purpose.

Payment Processors

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, DBBL, City Bank, and BRAC Bank, vjx99 shares the transaction details and wallet or account identifiers necessary to complete the financial transaction. These processors operate under their own privacy policies and are responsible for the security of data within their systems.

Identity Verification Services

vjx99 may use trusted third-party KYC verification providers to assist with identity document authentication and age verification checks. These providers process identity document data under strict data processing agreements and are not permitted to retain or use the data beyond the verification purpose.

Legal and Regulatory Authorities

vjx99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a lawful order, warrant, or legal obligation. vjx99 will, where legally permissible, notify you of such a disclosure.

5. Cookies & Tracking Technologies

vjx99 uses cookies and similar tracking technologies on its platform to enable core functionality, improve performance, and understand how players interact with the site. Below is a breakdown of the cookie categories we use.

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, authentication, security tokens, fraud prevention	Session / up to 24 hours
Functional	Remembering language preferences, layout settings, and recently played games	Up to 90 days
Analytics	Aggregate usage statistics, page performance metrics, error logging	Up to 12 months
Personalisation	Game recommendations, promotional content tailored to your activity	Up to 6 months

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies — please consult your browser's help documentation for instructions specific to your browser.

6. Data Retention

vjx99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data (registration details, financial history, gameplay records): Retained for the duration of your active account relationship with vjx99, plus a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping obligations.
• KYC identity documents: Retained for a minimum of five (5) years following the end of the account relationship, in compliance with financial crime prevention requirements.
• Support communications: Retained for three (3) years from the date of the communication, or longer if the communication relates to an ongoing dispute, legal claim, or regulatory matter.
• Technical and usage logs: Retained for up to twelve (12) months for operational and security purposes, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, as evidence of your consent history.

When the applicable retention period expires, vjx99 will securely delete or anonymise the relevant personal data. Where anonymisation is not technically possible, the data will be securely stored and isolated from further active processing until deletion is feasible.

7. Data Security Measures

vjx99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your browser or device and vjx99 servers is encrypted using industry-standard 256-bit SSL/TLS encryption.
• Encryption at rest: Sensitive personal data fields — including identity document data and financial identifiers — are stored in encrypted form within vjx99's database infrastructure.
• Access controls: Access to personal data within vjx99's internal systems is restricted on a strict need-to-know basis. Staff members access only the data required for their specific role, and all access events are logged.
• Two-factor authentication (2FA): 2FA is available and strongly recommended for all player accounts, and is mandatory for all vjx99 staff who handle personal data internally.
• Regular security audits: vjx99 conducts periodic penetration testing and vulnerability assessments on its platform infrastructure.
• Incident response: vjx99 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, vjx99 will notify affected players without undue delay, and in any event within 72 hours of becoming aware of the breach.

8. Your Privacy Rights

As a registered player on the vjx99 platform, you hold a number of rights in respect of your personal data. vjx99 is committed to honouring these rights promptly and without creating unnecessary obstacles. Your rights include:

• Right of access: You have the right to request a copy of the personal data vjx99 holds about you. We will respond to a verified access request within 30 days.
• Right to rectification: If any personal data vjx99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile details directly from your account settings; for KYC data corrections, please contact support.
• Right to erasure: Subject to our legal retention obligations (see Section 6), you have the right to request that vjx99 delete your personal data. We will erase data that is no longer necessary for its original purpose and is not required to be retained under applicable law.
• Right to restrict processing: In certain circumstances (e.g., where you contest the accuracy of data or object to a particular processing activity), you have the right to request that vjx99 restrict the processing of your data while the matter is resolved.
• Right to data portability: You have the right to receive a copy of the personal data you provided to vjx99 in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data that is carried out on the basis of vjx99's legitimate interests, including profiling for personalised game recommendations. vjx99 will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where vjx99 relies on your consent as the legal basis for processing (e.g., sending promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please submit your request in writing to [email protected] with the subject line "Privacy Rights Request". vjx99 may ask you to verify your identity before processing the request to protect against unauthorised access to another person's data. We will respond within 30 days; for complex requests, this period may be extended by a further 30 days with notice provided to you.

9. Children's Privacy

The vjx99 platform is strictly intended for adults aged 18 years and above. vjx99 does not knowingly collect, process, or store personal data relating to individuals under the age of 18. This restriction applies equally to all users regardless of their location or the laws of their local jurisdiction — 18 is the minimum age floor for the vjx99 platform globally.

During registration, vjx99 collects your date of birth and applies an age verification check. Additional KYC age verification using government-issued identity documents is required before any withdrawal can be processed. These measures are designed to prevent under-age access in good faith.

10. Policy Updates & Contact

vjx99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features and services offered on the platform. When we make material changes to this policy, we will update the effective date at the top of this page. Where the changes are significant, we will also notify registered players via the email address associated with their account.

We encourage you to review this Privacy Policy periodically. Continued use of the vjx99 platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must stop using the platform and request account closure by contacting our support team.

Contact Our Data Protection Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vjx99 handles your personal data, please contact our Data Protection team. We are committed to responding to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Support email (plain text — not a link): [email protected]

When submitting a privacy enquiry, please include your registered username or the email address associated with your vjx99 account, a clear description of your request or concern, and any relevant details that will help us investigate or respond efficiently.